How to investigate a customer’s loss (Part 3).
- February 27th, 2013
- Wendy Carlisle
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In Parts 1 and 2, I discussed inspecting the scene of your customer’s loss. This post continues with additional sources of information to consider in your investigation, including information about using highly skilled experts to defend your company.
How to investigate a customer’s loss (Part 2).
- February 27th, 2013
- Wendy Carlisle
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In Part 1, I gave you some tips for what information you should look for at an inspection of your customer’s loss. This post contains some other important tips for scene inspections, including scene etiquete and how to document everything…
How to investigate a customer’s loss (Part 1).
- February 27th, 2013
- Wendy Carlisle
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“YOU HAVE BEEN SUED” reads the piece of paper some otherwise friendly-looking process-server has just handed you. Or perhaps you received a letter from an insurance company claiming you have caused damages and demanding payment in lieu of the lawsuit…
How courts are eroding exculpatory clauses and what you can do about it.
- February 27th, 2013
- Wendy Carlisle
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A review of case law over the past thirty years shows that in much of the country there has been an erosion in the enforceability of exculpatory clauses and subrogation waivers. In states where such clauses were once routinely upheld,…
How ADT Security Services, Inc. v. Lisle-Woodridge Fire District could affect the future of alarm monitoring.
- February 27th, 2013
- Wendy Carlisle
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Competition for alarm products and monitoring services is everywhere—the internet, big-box stores, new entrants into the market, and mergers of mega-companies all threaten your business. But could the place in which you conduct business be a threat to you…
Four things you should be doing when installing or taking over an alarm system.
- February 27th, 2013
- Wendy Carlisle
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When it comes to alarm systems one size does not fit all. If it appears you have come in and installed a cookie-cutter system with no regard for the customer’s unique needs, you’re going to open yourself up as a…
Four ways to ensure your contract is enforced.
- February 27th, 2013
- Wendy Carlisle
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Whether your limitation of liability and damages contract provisions are upheld in court will depend on whether your conduct is deemd to be willful or grossly negligent– behavior that goes beyond mere negligence. Courts are all over the map on…
What do contract provisions limiting liability and damages really mean?
- February 27th, 2013
- Wendy Carlisle
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Those of you who deal with end-users of alarm products have contracts with your customers that contain provisions limiting your company’s liability and limiting the damages recoverable from your company. But what do those contract provisions really mean?
Does the EPA’s Lead-Based Paint Renovation, Repair and Painting Program apply to you?
- February 27th, 2013
- Wendy Carlisle
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The United States government enacted a regulation, enforced by the Environmental Protection Agency, requiring the use of lead-safe practices in common renovation activities to prevent lead poisoning. The regulation became fully effective on April 22, 2010. Is this regulation applicable…
Three ways to avoid deceptive practices claims.
- February 27th, 2013
- Wendy Carlisle
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Each state has consumer protection laws prohibiting what are deemed unfair and deceptive trade practices. Within all that legalese of prohibited conduct there are many traps for the unwary. Fortunately, there are some things you can do to protect your…